About the job
Join Carvana as a Customer Service Delivery Advocate and embark on an exciting career with the fastest-growing used automotive retailer in U.S. history! We are on the lookout for passionate individuals with a minimum of 2 years of customer-facing experience to help us reintroduce joy into the car-buying journey.
As a Customer Advocate, you will be the face of our company, delivering happiness directly to our customers' driveways while also engaging with the local community. Are you ready to embrace the 'Hauler-Life' with us?
Shift Requirement: This position requires availability from 11 AM to 9 PM, with a flexible schedule that includes working 7 days a week. Day off rotations will alternate between weekdays and weekends.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $20, with opportunities for growth based on performance. In your first year, you can advance your earnings from $20/hr to $22/hr through our performance-driven Careers Not Jobs program, which includes multiple merit raises annually.
- Pay Range: $20-$22 hourly
- Starting Pay: $20/hr
- At 3 Months: $20.50/hr
- At 6 Months: $21/hr
Additionally, our Market Operations may introduce other performance-based incentive programs that can further enhance your earnings.
Benefits + Perks:
At Carvana, we believe in investing in our team members' success. Here are some of the benefits you can expect:
- Compensation: Competitive, performance-based pay PLUS a 401(k) with company match, and opportunities for overtime during peak seasons.
- Fast Track Advancement Opportunities: Exceptional performers can achieve higher pay rates sooner. Your hard work will not go unnoticed!
- Health & Wellness: 100% company-paid healthcare premiums, including dental and vision benefits. We also offer a wellness program to support your mental, physical, and financial health. Plus, take advantage of our pet care savings program for your furry companions!
- Time Off & Work-Life Balance: Generous paid time off, starting at 13 days in the first year and increasing to 20 days thereafter.
- Education Support: We are committed to supporting your educational endeavors.

