About the job
Join our team as a Customer Advocate, bringing your passion for customer service to Carvana, the fastest-growing used automotive retailer in U.S. history and a proud member of the Fortune 500! Our Customer Advocates play a crucial role in transforming the car-buying experience by delivering joy directly to our customers' doorsteps. Are you ready to embrace the 'Hauler-Life'? Read on for more details!
- Shift Requirement: This role requires availability from 11 AM to 9 PM. Our team members should be prepared to work seven days a week with rotating days off.
- Base compensation of $18/hour.
- Potential for a $.50 raise every three months based on performance!
- Represent our vibrant brand by delivering exceptional customer experiences and assisting with the operation of our unique Vending Machines at select locations, ensuring a seamless car delivery process for each customer.
- Enjoy competitive benefits, including medical, dental, vision, and a matching 401k plan, alongside unique perks like student loan assistance, vehicle discounts, and benefits for your pets!
We seek enthusiastic, proactive, and self-motivated individuals with at least 2 years of customer-facing experience to:
- Deliver vehicles directly to our customers' homes using our custom car haulers (no commercial license required, and comprehensive training will be provided).
- Regularly load and unload vehicles from the hauler (physical activity is involved!) and inspect the hauler for safety compliance.
- Complete necessary customer paperwork and diligently record notes in our customer tracking system.
- Maintain a safe driving record in alignment with Carvana’s CMV Driver Qualification policy.
*Candidates must obtain a Notary certification in their local jurisdiction within the first 90 days of employment (Carvana will sponsor this process).

