About the job
Join the innovative team at IT Concepts, operating as Kentro, where we dedicate ourselves to propelling customer success and nurturing the growth of our professionals. Our vibrant community of experts is committed to making a significant difference in various missions while supporting each other's professional journeys. At Kentro, you will discover a culture that promotes personal and collective advancement, enabling us to create impactful changes, ignite innovation, and celebrate remarkable achievements together.
We are actively seeking a skilled Customer Service Engineer for our Surge Support Travel Team to provide exceptional assistance under the VA - End Point Support and Operations Monitoring (ESOM) contract across the United States. The VA is tasked with delivering comprehensive onsite and remote IT support to its customers across all administrations and specialized program offices, extending direct support to over 340,000 VA employees, along with numerous contractors utilizing government-furnished IT equipment and infrastructure. Our support staff is spread across more than 100 CONUS and OCONUS locations, including challenging areas with high living costs or limited resources where VA facilities require onsite assistance.
The role of a Surge Support Travel Team Customer Service Engineer involves being part of a nimble team that travels within the district to provide dedicated IT support during significant surge events. Responsibilities during these events will include a variety of IT tasks such as asset deployments, imaging, and decommissioning. When not engaged in surge events, you will be stationed at a designated location, where you will support critical IT operations as directed by End User Services (EUS) leadership. The ideal candidate will possess strong customer interaction skills, be capable of diagnosing technical issues, and guide users through the necessary steps to resolve their concerns. Prior experience in performing routine system administration tasks and maintaining system administration logs is essential.
Base Location: Edward Hines Jr. VA Hospital, Hines, IL
Duration of Position: This role is expected to last until September 2026, with the possibility of extension.
Compensation: $28.37/hr – $32/hr, with variations based on geography, market demand, skills, education, experience, and other qualifications of the successful candidate.

