About the job
Exciting Opportunity — AJW Group is Growing!
As we launch our new offices in Sofia, Bulgaria, we are on the lookout for talented aviation professionals to join our dynamic team.
We are currently seeking a Customer Service Executive specializing in Repairs to enhance our global customer support and facilitate a seamless repairs process. In this pivotal role, you will oversee repair orders, liaise with suppliers, monitor turnaround times, and deliver prompt updates to our customers, all while fostering strong partnerships for long-term collaboration.
Given the critical nature of this position within our aviation operations, previous experience in aviation is mandatory.
Key Responsibilities:
Work closely with the Customer Repairs Team Leader and AJW Group to ensure inventory levels align with customer expectations and financial objectives.
Contribute significantly to MRO (Maintenance, Repair, Overhaul) Operations.
Adhere to updated procedures for stock management and upgrades.
Maximize cost efficiency and minimize repair turnaround times.
Assist the team in fulfilling service commitments and departmental targets.
Select vendors and manage repair order processing.
Collaborate with vendors to control costs and improve profitability.
Prioritize expedited repair orders to shorten turnaround times.
Support Sales by addressing urgent requests promptly.
Coordinate with warehouse, logistics, and inspection teams as required.

