About the job
Location: Manor Walks Shopping Centre
Working Hours: 40 hours per week, 4 out of 7 days
Pay Rate: £12.75 per hour
If you require any additional support or adjustments during the recruitment process, please contact our Recruitment Department at recruitment@abm.com. We're here to help!
Role Overview:
As a Customer Service Officer, you will uphold the highest standards of security and customer service for our clients and visitors. Acting as the public face of our security team, professionalism and a proactive, can-do attitude are essential in this influential position.
Key Responsibilities:
- Provide exceptional customer service to all visitors and tenants in the shopping centre.
- Conduct regular patrols according to site instructions, remaining proactive at all times.
- Identify opportunities to assist visitors, ensuring a welcoming environment.
- Maintain a safe and secure environment for all shoppers and tenants.
- Manage incidents in accordance with site policies and procedures.
- Coordinate with the site control room to react to incidents and support colleagues.
- Report any unsecured areas to the control room immediately.
- Document all non-conformances and emergencies accurately.
- Handle emergencies efficiently, keeping the Centre team informed.
- Monitor and report on suspicious behavior in line with company policies.
- Prevent unauthorized access by banned individuals.
- Perform other reasonable duties as required by the business.
- Respond promptly to all security concerns.
- Complete all required training as directed by your line manager.
Required Skills and Experience:
- Professional, friendly, and courteous demeanor while performing duties.
- Team-oriented approach.
- Ownership of tasks to ensure completion or appropriate escalation.
Essential Skills:
- Excellent written and verbal communication skills.
- Able to work independently and take responsibility.
- Calm under pressure.
- Adaptability and flexibility in work approach.
- Strong team player.
- Exceptional observational skills.