About the job
Join a dynamic and rapidly growing organization that is always on the move. Are you ready to seize the opportunity to assist our clients with their inquiries and provide effective solutions? Step in and grow alongside us as a Customer Service Representative at Hiltermann Lease!
About Us
At Hiltermann Lease, entrepreneurship is at the heart of our success. We continuously devise innovative ideas and leverage each other's expertise to develop optimal leasing and financing solutions. Whether it involves operational, financial, or equipment leasing, we offer a comprehensive range of services. From establishing a large fleet to leasing a forklift and creating smart digital tools, every department plays a vital role in achieving high customer satisfaction.
Digitalization and innovation are essential to our mission. Alongside approximately 200 colleagues, we work on forward-thinking solutions that propel our customers forward. We believe in entrepreneurship and collaboration. In our informal and friendly organization, we work diligently and celebrate our successes together.
Your Role
As a Customer Service Representative, you will handle inquiries and requests via phone, email, and chat. Depending on the situation, you will determine whether you can resolve the issue yourself or if it needs to be escalated to a colleague. This role offers an excellent opportunity to acquire extensive knowledge about the various services we provide, enhancing your ability to engage with customers effectively.
We provide a comprehensive onboarding process. In the first three weeks, you'll primarily listen in and participate in conversation training. Subsequently, you will begin taking calls under guidance.
At Hiltermann Lease, there is ample room for broader development. We are constantly working to improve and digitize our processes. If you thrive on that energy, we would love to hear your ideas! The customer service department is the ideal place to get to know our company well.
Customer Service Team
Our team of 16 colleagues serves as the primary point of contact for Hiltermann Lease customers. We provide support for a variety of customer inquiries. Every day is different, requiring multitasking and solution-oriented work. Entrepreneurship is central to delivering optimal service. Together, we ensure that every customer is assisted quickly and professionally.
What You Can Expect
Enjoyable work is essential, and a good reward comes with it. That’s why we at Hiltermann Lease...

