Become a vital part of New Jersey’s premier wine and spirits distributor! At Allied Beverage Group, we value our vibrant, family-oriented culture and our essential contributions to the beverage industry. If you seek a rewarding career with a fantastic team, look no further!
Position Overview
In this pivotal role, you will serve as the bridge between our customers and various internal departments, delivering exceptional customer service by leveraging your in-depth knowledge of our products and services. You'll manage email correspondence promptly and focus on addressing requests through our Service Cloud platform. Effective communication with both department team members and other company personnel is essential to enhance service levels. You will also prioritize resolving invoice discrepancies through the EPOD workflow.
Key Responsibilities
Service Cloud Requests Management
· Receive and address incoming sales requests and other communications to ensure customer satisfaction.
· Manage inbound calls and escalate cases as needed within our CRM system.
· Respond to inquiries via calls, emails, and Service Cloud cases, including product questions, technical issues, and billing matters, to achieve complete customer satisfaction. Support a sales team of over 400 with a customer base exceeding 7,000.
· Relay requests for further information and status updates to sales teams.
· Strive to meet customer needs promptly and effectively, ensuring accurate resolutions and information delivery.
Analytical Skills and Problem Solving
· Employ existing processes and systems to analyze and resolve requests, utilizing critical thinking to ensure thorough management and completion.
· Demonstrate strong problem-solving and decision-making abilities.