About the job
Join the New York City Department of Consumer and Worker Protection (DCWP) as a Customer Service Representative. In this vital role, you will contribute to the economic well-being of New Yorkers by ensuring a seamless experience for licensing applicants. As a member of our team, you'll be part of a dynamic environment where your strong customer service, communication, and organizational skills will shine.
This position is open to permanent civil service employees, those eligible for the 55a program, and candidates reachable on the civil service list. Additionally, this role may allow for remote work up to 2 days per week under our Remote Work Pilot Program.
DCWP is dedicated to safeguarding the marketplace by licensing over 45,000 businesses across various industries and enforcing crucial consumer protection and workplace laws. Our mission empowers consumers and promotes financial health, ensuring compliance and supporting thriving communities throughout New York City.
As a Customer Service Representative, your responsibilities will include:
- Processing payments and performing basic mathematical computations.
- Executing clerical tasks under supervision, including data processing, maintaining records, and assisting applicants with their licensing needs.
- Ensuring accuracy in records and adherence to established policies and procedures.
- Delivering high-quality customer service to applicants in person and over the phone.
- Facilitating outreach to other city agencies for applicants.
- Managing correspondence through phone calls, emails, and written communication.
- Participating in seminars, meetings, and training sessions as required.
- Assisting with additional licensing-related tasks as assigned.
Join us in making a difference in the lives of New Yorkers!