About the job
*Eligible applicants must be permanent employees in the civil service title, or a comparable title under 6.1.9, and must qualify for the 55a program or be reachable on the civil service list.*
**This position offers the opportunity for remote work up to 2 days per week, as part of the Remote Work Pilot Program.**
The NYC Department of Consumer and Worker Protection (DCWP) is committed to safeguarding and enhancing the economic well-being of New Yorkers, fostering vibrant and thriving communities. DCWP oversees the licensing of nearly 45,000 businesses across more than 40 industries and rigorously enforces essential consumer protection and workplace laws that impact countless others. By providing equitable enforcement and access to valuable resources, DCWP protects the marketplace from exploitative practices while promoting a culture of compliance. Furthermore, DCWP empowers consumers and working families by equipping them with the necessary tools and resources to attain financial stability and work-life balance. The department also engages in research and advocates for public policies that advance its mission to support New York City’s communities. To learn more about DCWP, call 311 or visit their website at nyc.gov/dcwp, subscribe to their newsletter, or follow them on social media platforms like X, Facebook, Instagram, and YouTube.
The Licensing Division of DCWP is actively searching for a Customer Service Representative who possesses outstanding customer service, communication, and organizational skills. This role will report to the Intake team Supervisor. The successful candidate will be entrusted with the following responsibilities:
- Review and process applications for all DOHMH licenses and related information.
- Perform clerical tasks under supervision, including routine data processing, record-keeping, research, and ensuring accurate information provision to licensing applicants.
- Verify records for accuracy and adherence to established policies and procedures.
- Conduct basic mathematical computations while processing payments.
- Deliver high-volume customer service to licensing applicants both in person and over the phone.
- Assist applicants in connecting with other city agencies and facilitate communication to resolve licensing issues.
- Manage telephone calls, emails, and written correspondence, relaying applicant information effectively.
- Attend seminars, meetings, and training sessions as required.
- Complete any relevant Licensing tasks as assigned.
- Adhere to all division and agency policies and procedures.
- CLERICAL ASSOCIATE - 10251