About the job
As a Customer Service Representative (CSR) at Domino's, you will play a vital role in delivering exceptional customer service. You should possess a friendly demeanor, an energetic voice, and a strong commitment to helping customers. Your primary responsibility will be to engage with customers throughout your shift, addressing their inquiries and resolving issues efficiently. Familiarity with product information, services, pricing, and related details is essential to provide accurate information to customers.
In this position, you may encounter various working environments, including outdoor settings, differing temperatures, and potentially noisy conditions. The role can be physically demanding, requiring repetitive hand movements, prolonged standing, bending, twisting, and reaching. Safety is a priority, as you may also work near moving equipment and hazardous materials.
Key Responsibilities:
- Engage potential customers by answering questions about our products and services.
- Promote our offerings through advertising and community outreach activities.
- Manage customer accounts by recording and updating relevant information.
- Assist in food preparation and packaging.
- Process customer payments and deliver orders efficiently.
- Resolve product or service issues by identifying the problem, providing solutions, and ensuring customer satisfaction.
- Maintain accurate financial accounts by processing customer adjustments.
- Support team objectives by fulfilling additional requests as necessary.

