About the job
Join the Team as a Customer Service Representative / Pizza Maker!
Position Overview: As a vital member of our team, the Customer Service Representative (CSR) and Pizza Maker is dedicated to providing an outstanding customer experience. This role encompasses preparing delicious food items, accurately taking customer orders, operating the point-of-sale system, and ensuring the restaurant remains clean and inviting.
The CSR works in a dynamic, fast-paced environment, ensuring that every customer enjoys accurate orders, exceptional service, and high-quality products.
Key Responsibilities:
Customer Engagement:
- Warmly greet customers in person and over the phone.
- Accurately take customer orders and provide information about menu items, specials, and promotions.
- Address customer inquiries and resolve concerns efficiently.
- Escalate issues to management when necessary.
Food Preparation:
- Prepare pizzas and menu items to meet company standards.
- Adhere to food safety and sanitation protocols.
- Ensure timely and consistent food preparation.
- Maintain quality control and portion sizes.
Operational Support:
- Efficiently operate cash registers and manage cash transactions.
- Assist with inventory stocking and organization.
- Keep work areas clean and orderly.
- Participate in opening and closing tasks as assigned.
Team Collaboration:
- Work harmoniously with team members for seamless operations.
- Support delivery drivers and management as needed.
- Adhere to company policies and safety guidelines.