About the job
This position is based at 51 D Richmond Hill Rd., Staten Island, NY 10314
About PLS®:
At PLS, we believe you deserve exceptional service. PLS stands for People – Location – Service, and our commitment to our customers is at the core of everything we do. Founded in 1997 by Bob and Dan Wolfberg, PLS is a premier retail provider of financial services with over 200 locations across 12 states. Our check cashing stores offer accessible financial products designed to meet everyday needs with transparency and affordability. Our customers appreciate our services not just for convenience but also for the personalized care provided by our dedicated team.
Role Overview:
As a Customer Service Specialist (CSS), you will be the face of PLS, responsible for delivering outstanding customer experiences. You will educate customers about our diverse range of products and services while upholding our high standards of service quality and compliance with all regulations.
Key Responsibilities:
- Deliver exceptional customer service to foster loyalty and repeat business.
- Inform customers about our various financial products and services.
- Ensure compliance with all federal, state, and local regulations in all transactions.
- Adhere to company policies and procedures diligently.
- Maintain an accurate cash drawer and complete all transactions with precision.
- Utilize our point-of-sale system effectively for information access and transaction processing.
- Address customer complaints with professionalism or escalate to the Store Manager as necessary.
- Contribute to a clean and welcoming store environment for both customers and team members.
- Perform additional duties as assigned by management.
Qualifications:
- Prior customer service experience in sectors like hospitality, financial services, retail, or restaurants is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to handle cash transactions accurately and responsibly.
- Flexibility to work varied shifts, including evenings and weekends.

