About the job
Join Our Team as a Customer Service Supervisor!
At Logan A/C & Heat Services in Dayton, OH, we are seeking a dedicated and dynamic Customer Service Supervisor to lead our call center team and deliver exceptional service to our valued customers.
As a Customer Service Supervisor, you will play a pivotal role in fostering a supportive and growth-oriented environment where every team member thrives. If you have a passion for helping others and are looking for a fulfilling opportunity with a focus on work-life balance, we want to hear from you!
Why Work With Us?
With over 50 years of experience, Logan A/C & Heat Services is recognized as the top residential Trane dealer in Ohio and a Mitsubishi Electric Diamond Contractor ELITE. Our reputation for reliability and expertise in HVAC systems has made us the trusted choice for homeowners in Columbus, Dayton, and Cincinnati, ensuring their comfort year-round.
Your Role:
As the Customer Service Supervisor, you will lead a team of Customer Service Representatives (CSRs) to provide outstanding service through various communication channels including phone, chat, and email. Your responsibilities will include training and developing your team, monitoring performance metrics, and resolving complex customer issues. Your strong communication skills will be essential in coaching and mentoring team members to achieve their best.

