About the job
About UsCustomer Service Supervisor - minimum 6 month term
Leeds / Hybrid
Our mission is to positively impact people's lives daily, in every home around the world! We strive diligently to offer our customers high-quality, exciting 5-star products that simplify life. We are passionate about innovation and are seeking talented individuals with great ideas who aspire to create the next big thing while growing alongside us.
As a Customer Service Advocacy Supervisor, you will embody the SharkNinja brand by delivering exceptional experiences rooted in unreasonable hospitality. In this role, you will lead a team of five Customer Service Advocates, ensuring operational excellence while actively engaging with customers to resolve inquiries and foster lasting loyalty. You will promote SharkNinja products and services by identifying customer needs and positioning solutions that enhance product experiences. Your responsibilities will include addressing inquiries related to order status, pre-order questions, returns, troubleshooting, and other service concerns.
About SharkNinja Operating LLC
SharkNinja operates with a commitment to innovation and quality, continuously striving to develop products that make everyday tasks simpler and more enjoyable. Join us in our mission to enhance lives through innovative technology and design.

