About the job
Job Description
Are you ready to take the next step in your career? Join us at our inspiring location in Rotterdam Alexander (ENECO World Office)! Become part of a small, yet dedicated team striving for the ultimate customer experience! Step into the role of Customer Specialist in Credit Management at ENECO. If you meet our requirements, you could start within two weeks!
Your Responsibilities
As a Customer Specialist in Credit Management, you will be the primary contact for private customers of ENECO facing payment arrears. You will assist them over the phone in setting up suitable payment arrangements, alleviating their concerns. Your role will balance the interests of both the customer and ENECO by collaboratively reaching agreements. After training, you will be equipped to independently handle calls and make a significant impact. Through our training programs, you will develop into a communication expert.
What We Offer You
A starting salary of €17.00 per hour (including vacation pay), depending on your skills and the role (this translates to €15.74 per hour excluding what is stated in the contract)
Paid training and opportunities for advancement to other departments within our Eneco project
A contract of at least 30 hours per week, up to a maximum of 37.5 hours per week
Paid coffee breaks
Workdays: Monday to Friday, between 08:00 and 16:00
Travel expense reimbursement (from 7.5 to 30 km)
A friendly working atmosphere with social events and team activities
Holiday package and promotion opportunities
About Us
At Change, we specialize in Customer Experience. Alongside your colleagues, you will work to enhance the customer experience for ENECO. We believe in a team where everyone brings out the best in themselves and each other.
Our Core Values
Do you recognize yourself in these values?
Honesty – You communicate openly and transparently
Proactivity – You seize opportunities and dare to innovate
Creative Thinking – You seek innovative solutions
Demonstrating Expertise – You share knowledge and promote craftsmanship

