About the job
Join Carvana as a Customer Success Advocate and embark on a rewarding career with the fastest-growing used automotive retailer in U.S. history, and one of only four companies to make the Fortune 500 in record time! We are seeking enthusiastic individuals with a minimum of 2 years of customer-facing experience to help us redefine the car-buying journey.
As a key member of our team, you will deliver joy to our customers at their driveways and engage with the local community, playing a vital role in restoring happiness to the car-buying experience. Are you ready to embrace the 'Hauler-Life'?
Shift Requirement: This position requires availability from 11 AM to 9 PM, with a commitment to work 7 days a week. Days off will alternate between weekdays and weekends.
On-Site Location: Wyoming, MI (49519)
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $17/hr with significant growth opportunities based on performance. You can elevate your earnings promptly:
- Pay Range: $17-$19 hourly
- Starting Pay: $17/hr
- At 3 Months: $17.50/hr
- At 6 Months: $18/hr
Within your first year, you have the potential to grow from $17/hr to $19/hr through our performance-driven Careers Not Jobs program, which offers four merit opportunities annually. Eligible team members can enjoy an additional $0.50 increase in their pay every 90 days.
Additionally, Market Operations may provide other performance-based incentive programs specific to your location, further enhancing your earnings.
Benefits + Perks:
We are committed to investing in our team members' success because when you thrive, we all thrive. Here’s how we support you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with Carvana match, with opportunities for overtime during busy seasons.
- Fast Track Advancement Opportunities: High performers can achieve higher pay rates sooner based on their exceptional contributions.
- Health & Wellness: 100% Company Paid Healthcare Premiums, including Dental and Vision benefits. Our wellness program supports mental, physical, and financial health. We also offer a pet care savings program to keep your furry companions healthy and happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days in the first year, increasing thereafter).

