About the job
WHO WE ARE: At MagicSchool, we are redefining education with our innovative generative AI platform tailored for teachers. In just over two years, we have welcomed over 7 million educators from around the globe to our vibrant community. Join a passionate team at a rapidly growing company focused on making a genuine social impact. Experience our platform by creating an account at our website and engage with our enthusiastic community on our Wall of Love.
As the Customer Success Enablement Manager, your primary focus will be to enhance the efficacy of our Customer Success organization by ensuring seamless and confident execution throughout the customer journey. You will design and implement scalable enablement programs that empower Customer Success Managers (CSMs) to enhance customer adoption, realize value, and drive retention and growth. Reporting directly to Revenue Enablement, you will collaborate closely with Customer Success leaders to align and empower post-sale teams for maximum effectiveness.
Responsibilities
In this pivotal role, you will be accountable for achieving the following objectives:
Program Development: Create and standardize comprehensive enablement initiatives—including live training, self-service resources, and role-play scenarios—to ensure uniform execution and impactful skill enhancement across all levels of CSMs.
Insight Generation: Leverage CSM performance data and feedback to uncover operational trends, presenting actionable insights and strategic recommendations to leadership.
Cross-Department Collaboration: Work alongside Product and Marketing teams to convert new features into actionable workflows, ensuring the Customer Success organization is fully equipped for product launches and peak seasons (e.g., Back-to-School).
Leadership Frameworks: Enhance management capabilities within the Customer Success team by instituting consistent leadership practices, account review protocols, and strategic decision-making frameworks across various regions.
Performance Improvement: Collaborate with Customer Success Leadership to identify skill gaps and performance challenges, designing and executing targeted training interventions to optimize execution.
Experience & Qualifications
To excel in this position, you should possess the following experience and qualifications:
Required Experience: Proven track record in Customer Success or related field, with a focus on enablement and performance optimization.
Strong analytical skills with the ability to interpret data and generate actionable insights.
Excellent communication and interpersonal skills to foster collaboration across teams.
Experience in designing training programs and workshops tailored for diverse audiences.

