About the job
Since our inception in 2020, Sword has expanded its services across various domains, including physical therapy, women’s health, cardiometabolic conditions, and mental health. We are transitioning to a comprehensive AI-native care program that operates 24/7, integrating physical activity, therapeutic exercises, psychotherapy, nutrition, and behavioral changes into a cohesive experience. With over 700,000 members worldwide and more than 10 million AI sessions completed, we have successfully helped over 1,000 enterprise clients save more than $1 billion in unnecessary healthcare costs. Supported by 42 clinical studies, 44+ patents, and over $500 million in backing from top investors like Khosla Ventures, General Catalyst, and Founders Fund, Sword is setting new benchmarks in healthcare.
Role Overview
The Customer Success Enablement Manager at Sword Health will spearhead the strategic design and implementation of robust enablement programs aimed at enhancing Customer Success. This pivotal role is dedicated to equipping the Customer Success team with essential tools, resources, and training, thereby increasing their effectiveness, accelerating onboarding, and consistently meeting or exceeding company objectives. The Enablement Manager will lead initiatives that harmonize global best practices, refine messaging accuracy, and bolster effective Customer Success strategies across the organization, including recruitment and development.

