About the job
At Veeam, the leading global provider of data resilience solutions, we empower businesses to manage their data seamlessly, anytime and anywhere. With our comprehensive services in data backup, recovery, portability, security, and intelligence, we safeguard over 550,000 customers around the globe who rely on us to keep their operations running smoothly. Join our dynamic team as we innovate and grow together, creating significant impacts for some of the largest brands in the world. The future of data resilience is bright - step forward with us, fearlessly.
About the Role
We are looking for a collaborative and articulate individual who possesses strong organizational skills and a solid technical foundation in Veeam products. This role is perfect for someone driven by ensuring customer success and achieving outstanding outcomes. You will work alongside Customer Success Engineers (CSEs) and Account Executives (AEs) to enhance customer experiences related to our security products and applications within the Veeam Data Platform (VDP). Your responsibilities will include conducting readiness checks, data modeling, and engaging in risk discussions with CISO/CIO stakeholders, while also monitoring telemetry and assessing maturity against the Veeam Data Resilience Maturity Model (DRMM) to optimize our posture and uncover expansion opportunities.
What You’ll Do
- Engage with customers on topics related to security products, architectures, and risks within the Veeam Data Platform (VDP).
- Conduct readiness assessments and lead data modeling efforts to validate solution designs and expedite decision-making.
- Monitor attack surfaces and vulnerabilities (including DRMM scoring), track telemetry or recurring inspection signals, report trends, and perform potential health checks.
- Validate designs to mitigate risks and accelerate time to value.
- Identify and communicate expansion opportunities; review consumption trends and organize checkpoint reviews (with or without AE coordination).
- Collaborate with CISO/CIO stakeholders on risk, status, and opportunity discussions; synthesize inputs from account health and CSE-led Quarterly Business Reviews (QBRs).
- Support AEs in security- and AI-driven expansion initiatives, influencing roadmap priorities alongside CSE counterparts.
- Operate as a pooled resource covering Enterprise and Commercial-Named accounts (generally $100K+ ARR), typically at a 1 Security Success Engineer to 6–8 CSE coverage ratio.
- Note: This role does not primarily own Onboarding motions nor is directly responsible for Renewals.

