About the job
About Candex
Candex is an innovative and rapidly expanding global B2B fintech company dedicated to transforming the way businesses conduct transactions. Our technology-driven platform simplifies the purchasing process for enterprise buyers, making it swift and efficient. As a recognized innovator in procurement, featured in the ProcureTech 100, our SaaS solution and associated services radically enhance the buying experience for large corporations worldwide. With Candex, buyers experience hassle-free purchasing, vendors receive payments quickly, and procurement teams gain enhanced control over their transactions — a win-win for everyone involved!
We cater to the Global 2,000, including some of the world's largest firms. Having raised over $130 million from top-tier investors like Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX, we are proud to extend our reach across nearly 50 countries. As we grow, we seek ambitious and enthusiastic individuals to join our mission of revolutionizing supplier engagement and payment processes.
The Role
We are in search of a passionate Customer Success Manager who thrives on driving customer success, fostering trustful relationships, and contributing to substantial growth within a dynamic and collaborative environment.
In this role, you will support our enterprise clients from the Go Live stage through the entire lifecycle. Your responsibilities will include managing user communications, conducting training sessions, creating customized content, and facilitating webinars, while also monitoring usage, engagement, and transaction performance to identify opportunities for improvement and mitigate potential risks. You'll offer tailored recommendations to enhance platform utilization, take part in business reviews, and collaborate across departments, including Support, Operations, Product, and Sales, to address issues and ensure effective communication. Additionally, you will partner with RVPs of Customer Success and Sales to drive account growth.
This position reports directly to the Customer Success Team Manager.

