About the job
Join CyberSheath Services International LLC, a dynamic and rapidly growing Managed Services Provider dedicated to delivering top-notch CMMC Compliance and Cybersecurity services to the Defense Industrial Base (DIB). We are thrilled to announce our expansion and are seeking a passionate Customer Success Manager to join our remote team!
At CyberSheath, we seamlessly integrate compliance and threat mitigation, eliminating redundant security practices that could compromise an organization’s security posture. Our experts guide clients on where to cease unnecessary spending, where to invest, and how to optimize their existing efforts for enhanced security.
The perfect candidate for CyberSheath is self-driven, innovative, and adept at problem-solving independently. We thrive on confident, proactive ‘doers’ who take initiative to ‘get the job done’ and commit to ‘doing the right thing, even when no one is watching’. Our culture flourishes with self-starters who are eager to wear multiple hats in our fast-growing environment.
About the Role
As a Customer Success Manager (CSM) at CyberSheath, you will take ownership of outcomes, not merely tasks, serving as the primary point of accountability for your customers’ success. This role is not just customer-facing; it's about thinking like a general manager for your accounts and driving results through effective internal execution.
CSMs at CyberSheath are the sole point of accountability for customers, ensuring they do not need to navigate our organizational structure. You will oversee onboarding, manage compliance and technical project execution, coordinate internal teams, escalate risks with viable solutions, and foster long-term customer satisfaction.
The ideal candidate will possess strong business acumen, a deep understanding of the nexus between compliance, cybersecurity, and IT, and a relentless focus on execution, retention, and identifying upsell opportunities. Success in this role requires structured thinking, disciplined work habits, and genuine customer ownership.