About the job
About Us
At Enboarder, we are pioneering the future of employee experiences with our innovative AI-driven platform. We seamlessly integrate onboarding, enablement, mobility, and offboarding, creating a cohesive and engaging journey for employees.
With our AI Assistants and Agents working in tandem, we empower HR leaders to deliver tailored, structured employee experiences at scale, liberating them from mundane administrative tasks. Our esteemed clients, including Deloitte, ING, T-Mobile, and Cisco, leverage Enboarder to enhance productivity, reduce turnover, and maximize HR potential.
The outcome? A more engaged workforce, supported employees, and quantifiable business success.
Opportunity Overview
As a Customer Success Manager at Enboarder, you will engage directly with our mid-tier clients in the APAC region, adopting a consultative approach that positions you as a trusted advisor. Your role is not just about maintaining relationships; you will lead project initiatives, diving deep into customer needs to craft bespoke employee journeys within our platform.
Core Responsibilities
- Create and implement tailored success plans aligned with customer objectives to enhance platform utilization.
- Forge strong strategic partnerships with customer stakeholders, advocating for their requirements as a trusted advisor.
- Utilize data insights and health metrics to proactively identify and mitigate churn risks within your portfolio.
- Spot opportunities for increased engagement or additional services, collaborating with the Sales team to drive revenue growth.
- Facilitate consultative workshops to delineate intricate HR processes and transform them into effective workflows.
- Oversee and deliver short-term professional service engagements, including the complete development of customized content and logic within the Enboarder platform.
- Consistently track, measure, and report on customer outcomes and project milestones, emphasizing key trends.

