About the job
About FlyAkeed:
Founded in 2017 and based in Riyadh, Saudi Arabia, FlyAkeed is a revolutionary online platform that simplifies the booking of flights and hotels, catering to both individual travelers and business professionals. Our innovative travel solutions make planning and managing work-related travel effortless.
Highlights:
Current funding stage: Series A. FlyAkeed is backed by esteemed investors including PIF subsidiary Sanabil Investments, Elm, Artal Capital, and Alrajhi Partners.
We are seeking a passionate and driven Customer Success Manager who will proactively engage with clients to deeply understand their unique travel needs and empower them to utilize our platform to its fullest potential. Your dedication to comprehending client complexities, combined with your knack for delivering customized solutions, will be pivotal in ensuring their success with FlyAkeed.
Key Responsibilities
- Serve as the primary contact for designated clients, forging strong relationships and gaining insights into their business goals.
- Track customer health metrics and implement strategies to enhance customer satisfaction and retention.
- Provide outstanding onboarding and training experiences, equipping clients to effectively engage with the FlyAkeed platform.
- Analyze client feedback and communicate insights to internal teams to foster continuous service improvement.
- Identify opportunities for upselling additional products and features tailored to client requirements.
- Conduct regular check-ins and business reviews with clients to evaluate their progress and align on objectives.
- Work collaboratively with cross-functional teams to ensure a seamless customer experience and resolve any issues promptly.

