About the job
About Heidi Health
Heidi Health is revolutionizing healthcare with an AI Care Partner designed to empower clinicians throughout their workflow, from documentation to patient care delivery.
Our mission is to enhance healthcare capacity while prioritizing human connection. In just 18 months, we have saved clinicians over 18 million hours and facilitated more than 73 million patient visits. Currently, Heidi powers two million patient visits each week across 116 countries and in over 110 languages.
Founded by healthcare professionals, our diverse team includes clinicians, engineers, designers, scientists, and creatives, all united in a common goal: to strengthen the human touch in healthcare.
With nearly $100 million in funding, Heidi is expanding its presence in Australia, New Zealand, the USA, the UK, Canada, and Europe, collaborating with major health systems.
We are committed to rapid innovation while grounded in evidence-based practices, actively shaping the future of healthcare. Are you ready to join us on this journey?
Your Role
As a Customer Success Manager at Heidi Health, you will act as a vital link between technology and healthcare, assisting hospitals, clinics, and clinicians across South Africa in adopting and embracing Heidi.
You will oversee the complete customer journey for both public and private healthcare deployments, ensuring smooth implementation, robust clinician engagement, and quantifiable improvements in patient care.
This position is perfect for individuals with a medical background (e.g., former doctors, nurses, or allied health professionals) who are eager to drive digital transformation in healthcare.
Key Responsibilities:
- Drive Customer Success: Serve as a strategic partner for a portfolio of clients, ensuring they achieve measurable success and derive value from our solutions.
- Onboarding & Training: Lead the onboarding process for new customers, from planning and training to go-live, ensuring seamless integration into existing workflows.
- Monitor and enhance key metrics throughout the customer journey, such as time-to-first-value and early user activation.
- Promote Strategic Adoption: Develop and implement customized adoption strategies to optimize user engagement and satisfaction, fostering lasting loyalty to Heidi among clinicians.

