About the job
At Instructure, we harness the potential of individuals to foster growth and success across their educational journeys. Our mission is to enhance this potential by crafting user-friendly products that streamline learning and personal development, cultivate impactful relationships, and motivate individuals to excel in their academic and professional pursuits. We empower talented, innovative, and passionate individuals to create remarkable experiences.
As a Customer Success Manager within our Customer Experience team, you will serve as a strategic partner, delivering exceptional value to our customers by cultivating robust relationships through a consultative approach. Your role is pivotal in ensuring long-term success by deeply understanding your customers' strategies, tracking industry trends, and navigating the Instructure ecosystem. You will play a crucial role in helping our customers thrive and accomplish their goals using our products.
Key Responsibilities:
- Collaborate with high-value clients in the Education sector across Asia.
- Foster and maintain meaningful connections with key stakeholders to align with their desired outcomes.
- Develop insights into key business drivers and challenges, proactively offering tailored solutions that leverage Instructure’s products and services to encourage innovation and best practices.
- Promote the adoption of Instructure solutions to improve business outcomes and enhance overall customer satisfaction.
- Maximize retention and revenue opportunities through strategic engagement by understanding customer contexts and challenges.
- Work closely with the sales team to drive customer growth and support pipeline development.
- Represent customer interests by providing constructive feedback to the product and engineering teams, ensuring platform enhancements address customer challenges.
- Engage in cross-functional projects that align with the objectives and initiatives of the Customer Experience team.

