About the job
At Moss, we empower finance professionals to automate their daily tasks and make strategic decisions for the future.
Our distinct culture and dedicated team foster an environment of growth and impact, where every member is committed to personal and professional development. We have been recognized by Sifted’s Rising 100 and LinkedIn's Top Startups, and we are dedicated to advancing your career while ensuring Moss's enduring success.
Join our Customer Success team, where you will play a pivotal role in driving SaaS revenue growth through proactive customer engagement. By utilizing data insights, you will identify upsell opportunities and proactively address churn risks. Your strategic insights and comprehensive knowledge of our product will be crucial in helping customers realize the full potential of our solutions and achieve their goals.
Your Key Responsibilities
As a Customer Success Manager, your daily activities will include:
Enhancing Customer Engagement - Cultivate and maintain strategic relationships that create value, ensuring a deep understanding of your clients’ financial objectives and guiding them to activate all spend management features.
Identifying Upsell Opportunities - Utilize your in-depth knowledge of our product and clients' needs to uncover new business prospects and optimize existing accounts.
Measuring Success & Providing Insights - Track progress using defined KPIs to monitor revenue trajectories, such as spend engagement, SaaS uplift, and renewals.
Acting as a Product Advocate - Collaborate with internal teams to gather client feedback and advise on current and future product features.
Pursuing Process Excellence - Strive for continuous improvement, designing effective client journey touchpoints to enhance customer satisfaction and foster long-term retention.

