About the job
Are you passionate about empowering others to reach their potential? Do you consider yourself one of the most driven individuals you know? If so, you'll thrive at Unwrap.ai.
We are actively seeking a Customer Success Manager to become part of our rapidly expanding team. We want someone who is enthusiastic about fostering customer relationships, excels in a dynamic environment, and possesses the strategic insight to pinpoint growth opportunities across our diverse customer base.
In your role as a Customer Success Manager at Unwrap.ai, you will cultivate relationships with a variety of customers, ranging from innovative startups to renowned Fortune 500 firms, ensuring they derive maximum value from our platform. Your core responsibilities will include understanding each customer's unique objectives, crafting tailored success pathways, and identifying avenues for growth. On a daily basis, you will manage implementation, training, renewal, expansion processes, and provide ongoing customer support.
Beyond direct account management, you will develop clear and informative resources such as guides, FAQs, and best practices to empower users and enhance their overall experience. You'll also work closely with various teams across Unwrap.ai, sharing valuable feedback, championing customer needs, and contributing to continuous enhancements to our platform and processes.
About Us
Unwrap.ai is dedicated to creating products that people cherish. We assist companies like Lyft, Stripe, Oura, Microsoft, Perplexity, and GitHub in gathering and processing feedback more efficiently. Our technology aggregates feedback from myriad channels—including support interactions, surveys, and social media—and utilizes cutting-edge NLP technology to derive actionable insights for customers across various sectors, including software, hardware, and retail.
Currently, our team comprises 30 talented individuals based in Santa Barbara, and we are experiencing rapid growth. We are backed by venture capital and have recently secured $12 million in Series A funding from leading venture capitalists.
Founded by two former Amazon Alexa Product Managers who were frustrated with manually sorting through customer feedback, support tickets, and bugs while working on Alexa, Unwrap.ai was created to streamline this process. We leverage Natural Language Processing to automatically categorize, tag, and analyze customer feedback, helping product and engineering teams build what truly matters.

