About the job
At Vanta, we're on a mission to empower businesses to earn and demonstrate trust. We believe that security should be continuously monitored and verified, and we're dedicated to helping companies enhance their security practices effortlessly. Our team is composed of kind and talented individuals, many of whom have thrived at Vanta even without prior security experience.
As the Customer Success Manager within our Customer Success Advisory (CSA), you will play an essential role in guiding our early-stage startup clients through their security and compliance journeys with Vanta. Collaborating within a team-focused support model, you will connect with customers through proactive outreach, one-on-one meetings, and the effective management of a shared inbox. Your goal is to ensure customer retention and satisfaction by delivering exceptional service at scale, driving customer health, and managing a vibrant portfolio.
With Vanta's remarkable growth over the past year, we're focused on providing world-class customer experiences to a growing number of security-conscious software companies. As our Customer Success Manager, you will be the voice of Vanta, helping our customers achieve their objectives and ensuring their success and happiness.
Your Responsibilities as a Customer Success Manager at Vanta:
Act as a trusted advisor to a diverse range of customers across various industries, employing both personalized and group strategies to maximize engagement and impact.
Utilize email campaigns, calls, and a shared inbox to proactively address customer needs, ensuring they stay on track to achieve their security and compliance objectives.
Empower customers to become self-sufficient advocates for Vanta by navigating immediate challenges while setting them up for long-term success and retention.
Leverage our customer success platform to monitor and prioritize customer health metrics across your portfolio, making informed decisions to improve outcomes.
Develop an in-depth understanding of Vanta’s platform and its offerings, advising clients on optimizing their use of compliance solutions (SOC 2, ISO 27001, GDPR, HIPAA, USDP, Custom Frameworks), Trust Reports, and Risk Management tools.
Collaborate closely with your team and cross-functional partners to enhance customer experience and satisfaction.

