Qualifications
Qualifications:Proven experience in customer success, account management, or a related field within the tech industry.Strong understanding of enterprise software and the ability to articulate complex technical concepts to non-technical stakeholders.Exceptional interpersonal and communication skills, with a knack for building trust and rapport with clients.Ability to analyze customer feedback and data to inform strategic decisions.Demonstrated experience in project management and cross-functional collaboration.Passion for technology and a proactive approach to problem-solving.
About the job
Join Our Team as a Customer Success Manager
At Iru, we are revolutionizing the security and IT landscape with our AI-powered platform. We partner with some of the fastest-growing companies globally to safeguard their users, applications, and devices. Our solution seamlessly integrates identity and access management, endpoint security, and compliance automation, empowering IT and security teams to regain control and efficiency.
With backing from industry-leading investors such as General Catalyst and Tiger Global, and a recent funding round of $100 million that has valued us at $850 million, we are committed to driving innovation in the AI era. Our esteemed clientele includes Notion, Cursor, Lovable, Replit, and Mercor, and we collaborate with giants like ServiceNow and AWS. Iru has been recognized in Forbes' list of America’s Best Startup Employers for 2025, showcasing our dedication to employee satisfaction and engagement.
The Opportunity
As the Customer Success Manager at Iru, you will forge partnerships with our enterprise customers to unlock long-term success and strategic value. Serving as a trusted advisor, you will engage with senior stakeholders to align their business goals with Iru’s cutting-edge platform.
This hybrid role based in Miami will have you closely collaborating with Sales, Product, and leadership teams to support our most impactful accounts.
Your success in this position will hinge on your ability to drive customer retention and expansion within a select group of high-value accounts, whilst cultivating deep executive relationships and delivering significant business outcomes.
About Iru
Iru is at the forefront of AI-driven security and IT solutions, helping businesses secure their tech environments with unparalleled efficiency. We pride ourselves on our innovative platform that simplifies security management and enhances operational control for IT teams. Our commitment to excellence and employee satisfaction makes us a leader in the tech startup space.