About the job
About Assembled
At Assembled, we believe that exceptional customer support is achieved through the perfect synergy of human agents and artificial intelligence. Our unique platform is designed to seamlessly integrate both elements at scale, empowering companies such as Canva, Etsy, and Robinhood to manage their entire support operations—from in-house agents to business process outsourcing (BPO) and AI—within a single, cohesive system. With features like AI Agents that handle cases end-to-end, AI Copilot for agent support, and AI-driven workforce management that maximizes both human and AI capacity, we enable teams to deliver superior service while making informed staffing and automation decisions. Backed by $70 million in funding from NEA, Emergence Capital, and Stripe, we're committed to building a platform that truly facilitates collaboration between AI and human agents.
The Role
As a Customer Success Manager for Strategic Accounts, you will engage closely with our most significant customers, managing relationships with multiple executive stakeholders. Your primary focus will be to consult on best practices and drive measurable business outcomes across the Assembled Platform. By understanding customer priorities, you will help them maximize their return on investment (ROI) and uncover additional opportunities for expansion.
You will play a key role in enhancing our post-sales customer journey, formulating account expansion strategies, and acting as the Voice of the Customer in our product and engineering roadmap discussions. At Assembled, we are strong advocates for customer-led growth, and this position is pivotal in promoting that vision.
This team is a high-priority unit within Assembled, offering significant exposure to cross-functional leadership, including the CEO and co-founders, along with a high level of responsibility that will be instrumental in accelerating your career.

