About the job
About Boomi and What Sets Us Apart
Join a dynamic company dedicated to transforming the way organizations connect with their customers! Boomi is committed to creating a cohesive world by linking people to everything they need, anywhere they are. Our award-winning integration and automation platform empowers businesses to innovate and thrive. At Boomi, you’ll collaborate with top-tier professionals and cutting-edge technology. We seek innovative thinkers who excel in problem-solving and aspire to contribute to a larger mission. Interested? Visit boomi.com or explore our Boomi Careers page to discover more.
Your Impact
As the Manager of Customer Success for the Americas Region, you will cultivate and lead a diverse team of Customer Success Managers. You will spearhead strategies to enhance customer engagement, accelerate value realization, improve retention rates, and uncover growth opportunities within your team’s customer portfolio. Additionally, you will collaborate with various teams at Boomi to foster a customer-centric approach and streamline processes to boost customer adoption and growth.
This role offers a hybrid work environment based in our Vancouver office, with in-office days on Tuesday, Wednesday, and Thursday.
Your Responsibilities
- Achieve team revenue and retention objectives by effectively managing the Americas customer success team.
- Directly oversee Customer Success Managers, providing them with guidance, support, career development opportunities, and motivation.
- Regularly engage with customers to gain insights into their needs and effectively communicate those needs within Boomi.
- Manage the overall success of accounts across the Americas, working in partnership with cross-functional teams (Product, Services, Support).

