About the job
Who We Are
At Popl, we are pioneering a new category known as In-Person Go-To-Market. Our innovative solutions empower revenue teams to transform real-world interactions—such as trade shows, conferences, field events, and meetings—into measurable pipeline and revenue.
Utilizing our AI-driven platform, we facilitate event lead capture, enrichment, and real-time CRM synchronization, ensuring that every badge scan converts into a high-quality, actionable lead.
In an age where digital channels are overwhelmed, we are establishing the infrastructure to make in-person GTM quantifiable, scalable, and revenue-generating. Our mission is straightforward: to assist businesses globally in converting in-person events into a measurable and scalable growth channel.
About the Role
As a Customer Success Manager (Mid-Market) at Popl, you will be instrumental in managing a portfolio of mid-market clients. Your role will involve ensuring seamless onboarding, helping clients achieve their goals, maximizing product adoption, and guaranteeing they receive the full value of our solutions. Reporting to the Director of Customer Success, you will work collaboratively with customers, internal teams, and key decision-makers to enhance gross revenue retention, product usage, and customer satisfaction.
What You’ll Do
Onboard New Customers: Guide mid-market clients through a smooth onboarding process, aligning on objectives and ensuring strong product adoption.
Monitor Health and Engagement: Regularly assess customer health metrics and proactively address any risks to ensure long-term success.
Build Relationships: Establish and maintain regular communication with key stakeholders and decision-makers to strengthen relationships and deliver exceptional value.
Customer Education: Facilitate virtual training sessions, share best practices, and introduce new features to enhance product utilization.
Conduct Business Reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future objectives.
Drive Renewal and Growth: Collaborate with the Account Management team to support renewal discussions and identify expansion opportunities.
Advocate for Customers: Act as the voice of the customer, providing valuable feedback to Product, Sales, and Marketing teams to enhance the overall customer experience.
Collaborate Cross-Functionally: Partner with internal teams to resolve issues and improve customer satisfaction.

