About the job
PagerDuty (NYSE:PD) stands at the forefront of Digital Operations Management. In a world that never sleeps, organizations, regardless of their size, place their trust in PagerDuty to deliver exceptional digital experiences to their customers consistently. Our platform empowers teams to swiftly pinpoint issues and opportunities in real-time, mobilizing the right resources to resolve problems efficiently and prevent future occurrences. With over 13,000 organizations, including 60 of the Fortune 100, relying on us for their Digital Transformation, Cloud Migration, and DevOps Modernization efforts, we have proven our worth across diverse sectors. Esteemed clients such as GE, Cisco, Genentech, Electronic Arts, and Netflix depend on our capabilities. As we rapidly expand our platform using AI/ML and Automation, we are enhancing our adoption across Development, IT, Customer Service, Security, and other teams.
As the Manager of Customer Success at PagerDuty, you will report directly to the Director of Enterprise Customer Success. Your primary responsibility will be to lead a dynamic team of Customer Success Managers (CSMs) who engage with our clients to boost product adoption, enhance retention rates, and deliver measurable business outcomes. This hands-on leadership role demands a proven track record in developing high-performing teams, fostering a customer-centric culture, and executing effective customer success strategies.
The Customer Success Management team serves as a Trusted Advisor to our customers, ensuring their success is our top priority. In this pivotal leadership role, you will collaborate with customer stakeholders, implement success strategies, and facilitate the realization of business value and ROI from their investment in PagerDuty.

