About the job
Vizzia is experiencing rapid growth, aiming to elevate its annual recurring revenue from €4M to €9M by the end of 2026 and reach €30M by the end of 2027. This expansion is fueled by a strong focus on product adoption, customer satisfaction, and account growth.
Currently, over 200 local authorities leverage Vizzia's solutions to combat illegal dumping and enhance public space management. Our target is to expand our reach to 450 local authorities by the conclusion of 2026.
The role of Customer Success is pivotal to our growth trajectory. As a Customer Success Manager, you will oversee a portfolio of local authorities, ensuring the effective implementation, adoption, and sustained engagement with our offerings.
You will serve as the primary contact for clients from the initiation of projects through the entirety of the relationship. Your mission is to foster robust partnerships with public-sector stakeholders, guaranteeing they experience substantial value from our platform while achieving high satisfaction and retention rates.
Joining the Customer Experience team, which consists of 5 CSMs led by Léa, the Customer Experience Director, you will play a crucial role in our customer success journey.
Your Responsibilities:
1. Implementation & Project Launch
Steer the implementation strategy with each client to guarantee a well-structured and successful launch.
Educate client teams on effectively utilizing the solution and share best practices.
Assist clients in achieving a minimum of 80% categorization within the first 3 months post-launch.
Ensure early project milestones are met and maintain strong client engagement.
2. Adoption & Customer Success Management
Track product usage and identify early indicators of adoption or disengagement.
Manage the client relationship through regular check-ins, usage assessments, and action plans as necessary.
Establish solid relationships with operational users and decision-makers within local governments.
Monitor customer satisfaction (feedback, NPS, etc.) and coordinate issue resolution with internal teams.
3. Opportunity Detection & Account Growth
Recognize opportunities for expansion, upsell, or new use cases with existing clients.

