About the job
Established in 2018 with headquarters in both Dublin and Boston, Tines is at the forefront of automating significant workflows around the globe. Our advanced workflow platform leverages the power of AI, automation, and seamless integration with human ingenuity to deliver tangible business outcomes.
We proudly serve a wide array of clients, from innovative startups to established public companies, including industry leaders such as Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. Tines acts as a versatile integrator within the technology landscape, compatible with any API-enabled service, allowing our customers to swiftly reach their most critical objectives. With a focus on security and privacy, Tines is favored by teams in security, IT, engineering, finance, and other sectors where security is paramount.
At Tines, our core values of Simplicity, Speed, and Soundness drive us. We are dedicated to providing outstanding customer experiences while cultivating a company culture that promotes individual curiosity, growth, and integrity. We are excited about our future and are looking for passionate individuals to join us on this journey.
This is a remote position available for candidates based on the West Coast - PST or MST.
The Customer Success Manager position is pivotal to the exciting growth trajectory of Tines. As an automation platform, increased customer automation translates directly to enhanced value. Your mission will be to drive product adoption and broaden usage across our customer base, ensuring that they fully leverage the platform's capabilities. In addition to expanding within existing teams, you will be instrumental in our strategy to penetrate other departments within our client organizations, such as IT, Engineering, and Operations.
Your responsibilities will encompass supporting customers throughout the onboarding process, ongoing assistance, and managing renewals and expansions. You will establish yourself as a trusted advisor and product expert, empowering customer champions to discover automation opportunities throughout their organizations. Simultaneously, you will relay valuable insights to our Product and Engineering teams, contributing to the product's evolution. This role will also require close collaboration with Sales, Support, Marketing, and other internal departments.
Key Responsibilities:
- Delivering an exceptional onboarding experience while ensuring customer requirements and use cases are met within agreed timelines.
- Translating technical customer needs into actionable insights for internal technical teams and providing feedback to the Product team regarding feature requests and enhancements to refine the platform.
- Coordinating onboarding activities and business reviews to assess performance, gather insights, and foster a culture of continuous improvement.

