About the job
Joining Booksy means becoming part of a global team dedicated to helping individuals feel great every day. From supporting entrepreneurs in creating successful businesses to assisting their clients in organizing moments for self-care, our mission is to empower people to thrive and feel fantastic.
Working in a fast-paced scale-up environment, where some chaos is expected and resources are limited, may not be for everyone. If you prefer clear career paths and ready-made solutions, we might not be the right fit for you. However, if you value creativity, flexibility, and the opportunity to make a real impact—then you will love working at Booksy!
Due to the increasing scale and complexity of our business, we are currently seeking a Customer Success Onboarding Advisor (m/f/d). The base salary (Employment Contract) is 5400 PLN gross/month, along with an average monthly bonus (the average monthly bonus for the Customer Success Onboarding Advisor role in 2025 was 1800 PLN gross).
Your Responsibilities:
- Conduct phone calls to clients who have purchased a subscription for Booksy for Business to schedule system onboarding.
- Facilitate remote onboarding for clients on the features of Booksy for Business and track their progress.
- Encourage clients to ensure their Booksy profiles attract as many individual bookings as possible.
- Provide clients with information about how Booksy for Business and Booksy for Clients work.
- Assist clients with inquiries regarding subscriptions, invoices, and payments.
- Propose tailored solutions based on clients’ needs that can be delivered through Booksy.
Requirements
Apply if you:
- Have at least 2 years of experience in customer service or in cross/up-selling projects.
- Speak Ukrainian at a C1 level (preferred).
- Have a B1 level of English (preferred).
- Possess a good knowledge of Windows, iOS, Android, ChromeOS, web browsers, and MS Office/GSuite.
- Enjoy conversing with clients.
- Are goal-oriented.
- Understand and can apply communication and persuasion techniques.
- Express yourself clearly in Polish.
- Learn quickly.
- Exhibit resilience under stress.
- Have strong analytical and problem-solving skills.
- Adapt swiftly to new situations.
- Enjoy and are capable of teamwork.
Benefits
What We Offer:
- We proudly operate globally, and each of our markets functions in a remote-first model. Depending on the market you join, you may have access to an office or work fully remotely—both options are perfectly fine.

