About the job
Why Join Housecall Pro?
At Housecall Pro, we are dedicated to crafting solutions that enhance the lives of home service professionals supporting America’s 100 million homes. Our mission is to empower these Pros by streamlining their operations and enabling them to thrive in their businesses, allowing them more quality time with their families and a better quality of life.
Headquartered in Denver, Colorado, our diverse team operates globally, including members from Brazil, Poland, the Philippines, Mexico, and more. We are deeply committed to our customers and cultivate a collaborative culture where our company and our Pros can grow and succeed together, regardless of their location. Our leadership prioritizes career development for all team members, encouraging them to create impactful solutions for our Pros.
We proudly offer:
- Comprehensive benefits including medical, dental, vision, life insurance, disability, and a 401(k) plan.
- Flexible paid time off policy, allowing you to take the leave you need.
- Monthly reimbursements for tech expenses.
- An innovative culture that embraces big ideas from all team members.
Role Overview:
As a Customer Success Onboarding Specialist, you will play a vital role in ensuring a smooth and enriching onboarding experience for our service professionals (Pros) on our platform. You will coordinate and facilitate the onboarding process, delivering exceptional customer service while addressing any questions or concerns our Pros may have.
As the primary point of contact during this crucial post-enrollment phase, your aim is to enhance the Pro experience by guiding them through initial adoption, instilling confidence, and ensuring they quickly recognize the value our platform offers. Your proactive approach, empathy, and problem-solving skills will be instrumental in improving our team dynamics and enhancing the lives of our Pros. You will embody an ownership mindset, extending the sales experience to reinforce the value of Housecall Pro, ensuring our Pros feel assured in their decision to join.
Our team is passionate, dedicated, and focused on making a positive impact in the lives of our Pros. Their success is our success.

