About the job
Are you passionate about empowering others to achieve their goals?
Consider joining Jobber as a Customer Success Product Support Specialist! We are seeking a dedicated individual to enhance our Customer Success team.
At Jobber, our mission is to empower small businesses, particularly in the home services sector, such as plumbing, painting, and landscaping. We leverage innovative technology to streamline operations, enabling our clients to quote, schedule, invoice, and collect payments efficiently while delivering a seamless and professional customer experience. In today's fast-evolving marketplace, the dynamics of service delivery are changing, and we empower our clients to adapt to these developments with flexibility and control.
Our commitment to a culture of transparency, inclusivity, collaboration, and innovation has earned us recognition from Great Place to Work and accolades such as Canada’s Most Admired Corporate Cultures. Jobber has also secured a spot on the Globe and Mail’s Canada’s Top Growing Companies list, as well as Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ rankings. With an executive team boasting over three decades of experience, we’ve made significant strides since our inception in 2011, but we’re just beginning to realize our potential for our customers.
About Our Team:
Our Customer Success department embodies our core values—humility, support, and a genuine commitment to customer success. This team is dedicated to fostering authentic relationships, empowering clients, and providing exceptional service.
Your Role:
As a Customer Success Product Support Specialist, you will be pivotal to Jobber's success. This role emphasizes customer engagement, where you will interact with our extensive user base to deliver award-winning customer service. In a dynamic and fast-paced contact center setting, you will utilize live chat, phone, and email communications to assist users in navigating our latest features, troubleshoot issues, and gather valuable feedback. Your contributions will significantly impact the lives of countless entrepreneurs who depend on Jobber to thrive in their businesses—an opportunity we value greatly.
Responsibilities include:
Providing high-quality support to customers via various communication channels, ensuring their success with Jobber.
Educating users about new features and functionalities while assisting them in customizing workflows to suit their unique needs.
Identifying and resolving customer issues promptly to maintain a stellar level of service.
Gathering customer feedback to drive product improvements and enhance user experience.

