About the job
Join Us in Transforming Healthcare! At Hive Health, we are dedicated to revolutionizing healthcare accessibility for everyone. If you are passionate and driven to contribute in a dynamic and innovative environment, we want to hear from you!
Key Responsibilities
Serve as the primary contact for members, addressing inquiries about healthcare plans, benefits, claims, and platform usage through various support channels.
Provide empathetic, clear, and accurate assistance with a focus on patient satisfaction.
Take ownership of member concerns, managing cases to resolution with timely follow-ups.
Document all member interactions, actions taken, and outcomes accurately in internal systems.
Collaborative Member Support
Work closely with MedOps, Product, Finance, and Partnerships teams to resolve member issues and facilitate next steps efficiently.
Coordinate endorsements, follow-ups, or escalations to appropriate teams while ensuring a seamless member experience.
Operational Scheduling & Flexibility
Support a dynamic work schedule to ensure coverage for our 24/7 support operations, which may involve:
Working in rotational shifts (day, mid, or night)
Availability on weekends and Philippine or company-designated holidays, based on operational needs
Exhibit flexibility in scheduling aligned with business requirements and team coverage planning.
Ensure reliability, punctuality, and readiness during assigned shifts to maintain consistent service delivery.
Commitment to Quality and Compliance
Uphold company standards for service quality, professionalism, and data privacy at all times.

