About the job
Join Deblock, Europe’s most innovative fintech company, at the forefront of merging traditional banking with cutting-edge digital assets. Our mission is to empower individuals to utilize modern financial tools confidently, harmonizing the trustworthiness of conventional finance with the breakthroughs of Web3. At Deblock, you’ll be part of a dynamic, high-performing team dedicated to redefining financial services while enjoying the journey.
We are currently seeking enthusiastic Customer Support Agents to enhance our team in Porto. Are you ready to make a difference?
Key Responsibilities
- Deliver exceptional customer support via chat and email with a friendly and efficient approach.
- Assist customers by troubleshooting product inquiries, account issues, payment concerns, and general questions.
- Adhere to internal procedures to ensure compliance, safety, and customer protection.
- Escalate cases as necessary to the FinCrime, Tech, or Product teams.
- Participate in rotating shifts, including occasional weekends, to cater to our European clientele.
- Collaborate with team members to enhance processes and elevate customer experience.
- Maintain clear documentation and contribute to a continuously evolving knowledge base.
- Act as the voice of the customer within the organization, influencing future improvements.
Desired Qualifications
- Fluent in written and spoken English.
- Strong interpersonal and communication skills.
- Detail-oriented with a proactive problem-solving attitude.
- Ability to work flexible shifts, including evenings and weekends.
- Curiosity, motivation, and a desire to learn about fintech, payments, and cryptocurrency.
- Previous customer support experience is an advantage.
- Must be eligible to work in Portugal.
- Willingness to work on-site in the heart of Porto (Baixa).
What We Offer
- Competitive salary exceeding market rates for junior roles.
- Comprehensive health insurance including dental coverage.
- Meal allowance to support your daily needs.
- All necessary technology provisions (laptop and accessories).
- Join the fastest-growing fintech in the area, backed by a world-class team.
- Real opportunities for career advancement: your growth is our growth.

