About the job
Your Role
In Brief: A pivotal position in the e-health sector, supporting patients and healthcare professionals in using our telemonitoring solutions in oncology, gastroenterology, and psychiatry.
Your Contribution to Resilience's Success: By providing exceptional support, you ensure the adoption of our medical devices, guarantee user safety through adherence to regulatory standards, and directly contribute to product enhancement through field feedback.
Your Daily Activities Include:
Resolving tickets (via Zendesk) and managing the phone line to assist healthcare providers.
Providing educational and simplified responses to users.
Enriching the knowledge base and user documentation.
Escalating complex needs to technical and product teams.
Engaging in continuous training on the technical aspects of our medical devices.
Your Team
Meet Your Team Members: Your daily partner, a former QA Analyst, is the historical expert on the products. A triathlon enthusiast, he literally cooks on an old bar counter!
About Your Manager:
Marjorie (Lead Customer Support): Your manager, who joined to structure the team's growth, brings her energy and warmth. Passionate about animals, travel, and cooking, she will support you in your skill enhancement.
The Plus of Your Team: "Small gestures build great relationships": a close-knit team within the Operations hub where mutual support is key.
Candidate Profile
You Are the Right Fit If You Can:
Skillfully navigate digital tools.
Write in French with impeccable spelling and syntax.
Communicate in English (minimum B2 level).
You Are the Right Fit If You Are:
Empathetic, patient, and possess excellent service skills.
Organized, meticulous, and able to manage multiple tasks efficiently.

