About the job
Why Join Our Team?
At SafetyCulture, we’re not your typical tech company. While we enjoy catered lunches, team events, stylish merchandise, and even dogs in the office, that’s not what brings our people to work each day.
Our diverse team of nearly a thousand is dedicated to enhancing our product and improving the lives of our customers. Here, you’ll frequently hear, “Yes, let’s try that,” rather than, “That’s not how we do things.”
People are drawn to us because we’re creating tools that empower the 3 billion individuals driving the world forward—factory operators, baggage handlers, truck drivers, servers, and retail assistants. We possess the scale and innovation characteristic of large tech firms, yet we eliminate bureaucratic delays. Our focus is on agile problem-solving, employing intelligent, experienced individuals who can tackle real-world challenges efficiently.
We offer substantial ownership to each full-time employee through equity—when we succeed, so do you. We acknowledge that no organization is flawless, but the next phase of our growth is centered on smart scaling, driven by operational maturity, a clear vision, and a robust focus on artificial intelligence.
This is the impact of big tech without the downsides. If this excites you rather than intimidates you, you’re the right fit for us.
In this role, you will provide exceptional customer experiences by assisting users in resolving complex product challenges and maximizing the benefits of our platform. As the primary contact for escalations and advanced inquiries, you will combine customer empathy with technical know-how, serving as a critical link between SafetyCulture and our clients. As we enhance our use of AI, your role will also be pivotal in overseeing, refining, and optimizing AI-driven support.