Qualifications
Key Responsibilities:Provide exceptional customer support for the installation, deployment, and operation of robotic solutions.Analyze and troubleshoot software issues by replicating customer scenarios.Develop and refine support processes based on customer feedback and insights.Collaborate with cross-functional teams to enhance product offerings.
About the job
ANYbotics is an innovative technology firm committed to revolutionizing the landscape of mobile robotics across diverse sectors. Become a part of our dynamic and passionate team of over 190 professionals and contribute to groundbreaking robotic technologies.
The Opportunity
In this role, you will make an immediate, tangible impact by engaging directly with customers to aid in the installation, deployment, and operation of our cutting-edge robotic solutions. Your proactive support will play a crucial role in establishing new industry best practices. We seek a motivated, skilled, and quick-learning communicator who is eager to enhance customer satisfaction. As a Customer Support Engineer at ANYbotics, you will serve as a vital liaison with customers, assisting international companies and research teams in utilizing our robotic solutions. You will take full responsibility for direct customer interactions while frequently replicating their issues with our robots or simulators to effectively analyze and troubleshoot software challenges. By gaining experience with our state-of-the-art technology and insights into various industries, you will help shape and enhance our support system, develop new support processes, identify and analyze customer requests, and provide feedback to our development and production teams for future iterations of ANYmal.
We are looking for an engaged individual who thrives in an independent work environment while also being a collaborative teammate. A desire to work in a startup culture is essential, as is an entrepreneurial spirit that prefers to create structures rather than operate within established ones. You should have a passion for expanding your knowledge of new technologies and continually enhancing your skill set.
The Market & Our Technology
ANYbotics is transforming the industrial landscape within the energy, process, and utility sectors by integrating robotics into a plethora of innovative applications that were previously unattainable. Our mobile robot, ANYmal, is engineered for extreme mobility in intricate environments, equipped with camera and LIDAR-based sensing for full autonomy and obstacle avoidance, and utilizes AI to deliver high-quality and consistent inspection results. The software that powers ANYmal's autonomous inspection missions is primarily developed in-house. Our clientele includes major asset operators and industrial service providers who are at the forefront of adopting robotic technology for inspection and maintenance tasks.