About the job
At Webflow, we are pioneering the world’s foremost AI-native Digital Experience Platform while fostering a remote-first culture grounded in trust, transparency, and creativity. Our fast-paced environment requires determination as we prioritize quality and craftsmanship. Our mission is to empower individuals and businesses alike—from budding entrepreneurs to established global enterprises—to design, launch, and optimize web experiences without limitations. We envision a future where the web is more inclusive, innovative, and equitable, and we invite you to join us in bringing this vision to life.
We are actively seeking a Customer Support Operations Engineer to enhance our Customer Support Operations team. In this pivotal role, you will streamline customer support by leveraging smart tools and automation to minimize customer effort. Your responsibilities will include supporting internal teams and cross-functional partners through the implementation, maintenance, and enhancement of internal tools and workflows. You will also tackle technical challenges, contribute to operational enhancements, and collaborate with senior engineers and stakeholders to boost the efficiency and effectiveness of our Customer Support teams.
This position is ideal for individuals who thrive in hands-on technical roles, enjoy supporting others, and aspire to develop their technical and operational skills within a collaborative setting.

