About the job

Join SKELAR, a dynamic venture builder dedicated to creating innovative IT product companies that thrive in global markets. We pride ourselves on our exceptional team of over 1300 professionals who possess deep expertise and ambitious goals. Our people are our greatest asset, and we strive to build businesses alongside the best talent available.
We are currently seeking a Customer Support Representative to join our Spirio team and elevate our results together! Spirio is a learning platform designed to provide courses, guides, and practices rooted in Eastern philosophies. Our mission is to help individuals enjoy life and increase their happiness.
The product is undergoing a significant transformation, and we are establishing our own culture of quality, processes, and work standards from the ground up. You can be a part of this exciting journey!
Your Responsibilities:
— Manage incoming customer inquiries (tickets);
— Escalate technical issues and complex situations to the appropriate teams;
— Participate in team calls and regular one-on-one meetings;
— Adhere to internal processes and guidelines;
— Assist new team members in their onboarding;
— Collect and relay feedback from customers;
— Work in accordance with SLA and KPI.
What We Value:
— Proficient written English (B2+ level);
— Strong communication skills;
— Attention to detail;
— Effective time management;
— Proactivity;
— Stress resilience.
What You Will Gain:
— Training, courses, and opportunities to attend conferences;
— Health insurance.
Why This Role is Worth Your Attention:
You will play a crucial role in the product's development and join the team at the inception of its formation. This is an opportunity to gain valuable skills and influence how support is constructed. We are building a team from scratch, which means there is ample space for your ideas, initiatives, and real impact. We encourage open communication, share feedback, and support each other's growth without unnecessary micromanagement!
As the team develops, new opportunities will arise—whether in Shift Lead or QC roles or other related positions.
In addition to our businesses, we are growing the SKELAR Foundation, a charity established by our employees. Through this initiative, we support projects aimed at overcoming the consequences of war and restoring Ukraine.

