About the job
About Us
Established in 2015 in Athens, Greece, Welcome is revolutionizing the travel industry by transcending traditional transfer services. We are the pioneers in providing a comprehensive, tailored in-destination travel experience. From the moment travelers land until their departure, Welcome caters to all their travel needs, including transfers, sightseeing tours, and local insights, ensuring a seamless and friendly experience. Our drivers, who are local experts, share invaluable knowledge to help travelers feel at home no matter where they are. We prioritize safety with contactless rides, rigorous cleaning protocols, and protective gear.
As a travel tech startup, Welcome is rapidly expanding its operations and is on track to become a global leader in in-destination travel services.
- Rated one of the top global transportation companies with a remarkable 4.9/5 stars.
- Grew from 200 to 350 destinations last year, achieving our ambitious growth targets for 2024.
- Partnered with over 4,000 travel entities, including 2,500 hotels, vacation rentals, and travel agents, adding more than 50 new partners monthly.
- Welcoming over 2.5 million delighted travelers each year.
⭐ To explore the culture at Welcome, check out our TikTok account here! ⭐
The Team
Our dynamic team is composed of diverse individuals passionate about travel and committed to quality. Each member of Welcome shares a profound belief in our mission, tirelessly striving to fulfill it. We challenge conventional thinking, emphasize design, prioritize simplicity and usability, and create unforgettable experiences. Our commitment to continuous learning and improvement drives us to serve our community better while growing personally and professionally. We embody humility with a “pay it forward” philosophy, all while setting ambitious goals.
As a Customer Support Specialist, you will play a critical role in delivering outstanding experiences to travelers, partners, and drivers by providing personalized support, managing bookings with accuracy, and addressing inquiries and concerns with professionalism and empathy. You will serve as a crucial link between Welcome and our users, overseeing service quality and promoting our products and services to boost customer satisfaction and loyalty.

