About the job
About the Role
MPS Monitor is seeking a dedicated Customer Support Specialist / Customer Service Representative who is registered under Law 68/99 (Protected Categories) to join our dynamic global team and enhance our operations in Italy. In this pivotal role, you will play a crucial part in ensuring that customers around the world receive exceptional support and assistance while utilizing our platform and services.
At MPS Monitor, we embrace a robust customer-centric philosophy, driving us to design innovative solutions and deliver outstanding customer service. As a member of our team, you will engage directly with customers, addressing their technical and service-related inquiries, and collaborate with various internal teams to guarantee an optimal user experience.
This position is perfect for individuals who are passionate about technology, problem-solving, and customer engagement, and who aspire to advance their careers within an international SaaS environment.
Key Responsibilities
- Act as a primary liaison for customers, delivering professional support through email and phone communication.
- Efficiently manage customer inquiries and issues, escalating more complex cases as necessary.
- Provide assistance to customers throughout the installation, configuration, and usage of the MPS Monitor platform and associated tools.
- Help with troubleshooting device connectivity, data collection agents, and platform-related issues.
- Offer guidance on network printer monitoring, device communication, and software configuration.
- Collaborate with internal teams (technical support, development, and operations) to address technical challenges.
- Recognize recurring issues and propose enhancements to internal processes and customer documentation.
Maintain precise records of support interactions in the company systems.

