About the job
Who is Boulevard?
Boulevard is revolutionizing the client experience for appointment-based self-care businesses. Our platform empowers customers to create unforgettable moments for their clients.
Founded in 2016, we dedicated ourselves to understanding the challenges faced by salon managers by conducting extensive interviews and hands-on experiences. This insight has allowed us to craft a modern, user-friendly platform tailored for the diverse needs of the self-care industry, including salons, spas, medspas, and barbershops. Our innovative technology not only helps businesses survive but thrive. Discover how we can transform your business here.
At Boulevard, we foster a culture of curiosity and experimentation. We believe that the most effective solutions are often the simplest, and we meticulously design every detail to maximize potential and impact. Align with our values by learning about our story and core principles.
We celebrate diversity and promote an inclusive workplace where everyone is open about their identities and contributions. We believe in equal opportunities for all, and we invite you to join us in making a difference.
Join us at Boulevard and make your mark!
As the first point of contact for customers seeking assistance, our Customer Support Team plays a critical role in building and maintaining strong relationships. Our goal is to ensure customer satisfaction while consistently meeting service-level expectations. Whether assisting business owners, front desk staff, or service providers, our dedicated Support team is available across multiple contact channels.
As a Team Lead in Tier 1 Support, you will enhance team efficiency, facilitate skill development, and elevate the customer experience by resolving complex Tier 1 tickets, managing escalations from other teams, supporting T1 Managers, and contributing to team enablement initiatives. This pivotal role reports directly to the T1 Senior Manager.
This position requires availability Monday to Friday, 9 AM to 6 PM local time, with on-call incident coverage on Saturdays and select holidays.
Your responsibilities will include:
- Supporting T1 Managers approximately 10-20% of your time with:
- Contributing to knowledge base, SOPs, and macro management
- Identifying opportunities for process and product improvements

