About Us
Aizon is a cutting-edge software-as-a-service provider dedicated to revolutionizing manufacturing operations in the life sciences sector through advanced analytics and artificial intelligence.
As we embark on an exciting journey following our Series C funding round, we are on the lookout for dynamic individuals eager to play a pivotal role in our growth story as we introduce “Aizon 3.0”.
Aizon empowers pharmaceutical manufacturers and Contract Development and Manufacturing Organizations (CDMOs) to make informed decisions in Good Manufacturing Practice (GMP) environments.
What sets us apart?
- We assist operations leaders and engineers in avoiding the frustrating cycle of data chasing across disjointed systems, enabling them to optimize their manufacturing processes swiftly.
- We tackle various challenges in GMP operations that result in significant financial losses for manufacturers, all while fast-tracking their digital transformation journey. Our unique capability lies in the real-time operationalization of predictive AI models without the need for extensive data science teams.
- Supported by renowned industry investors such as NewVale Capital, Atlantic Bridge, Danaher, Honeywell, CrossLink, and UnCork, we bring together robust industry and technological expertise.
Our mission is to enhance global health by optimizing the manufacturing of medicines, ensuring that pharmaceutical and biotech companies can deliver the right treatments to patients worldwide at the right time and price.
If you are passionate about making a direct impact on our company's success and contributing positively to the life science sector and the patients who need it, join us!
Position Overview
The Tier 1 Support Agent at Aizon serves as the initial point of contact for our customers, providing exceptional, personalized support to guarantee an outstanding customer experience.
Reporting to: Director of Customer Support.
The team operates 24/7, including public holidays. This role involves addressing inquiries and troubleshooting technical issues while maintaining a strong focus on achieving optimal customer satisfaction. The agent will document interactions, contribute to our user manual and internal documentation, and escalate complex issues as necessary. The ideal candidate will possess a strong customer service background and a commitment to delivering top-tier support.