About the job
As a pivotal member of CyberArk, the Security Support Engineer plays a crucial role in delivering expert technical assistance to our global enterprise clients and partners. This position focuses on CyberArk's leading-edge IT Security and Privileged Access Management solutions, helping to swiftly resolve technical challenges through various communication channels including web, phone, and email.
At CyberArk, a trailblazer in the software industry, our Security Support Engineers engage in continuous learning and development, enhancing their expertise within the IT Security domain and catering to the needs of our expansive customer base.
With comprehensive knowledge of our product line, which encompasses Enterprise IT, Cloud solutions, and security technologies, they tackle customer issues through thorough research, problem reproduction, and troubleshooting based on their extensive knowledge base.
Our engineers demonstrate a strong desire to embrace new technologies, confront challenges, and champion initiatives that ensure the sustained success of both our clients and our organization.
Exemplifying outstanding communication abilities, CyberArk’s Security Support Engineers not only assist customers but also provide support to their colleagues across various departments.
Key Responsibilities:
- Provide technical support for customers utilizing Machine Identity Security products.
- Collaborate on designing technical solutions leveraging CyberArk’s Venafi and partner technologies.
- Work in close partnership with the Sales team to deliver integrated product and service solutions.
- Proactively communicate customer issues and maintain detailed records of interactions in our CRM system.
- Assist customers in the installation and customization of Venafi products within their environments.
- Forge and nurture effective relationships with clients.
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